Cancellation and refund policy

01Before printing starts

• Before payment: cancel any time, free.
• After payment and before printing starts: contact us and we cancel and refund in full.

02After printing starts

Orders can't be cancelled once printing starts, or returned for a change of mind, because they are made to the customer's specification, a case excluded from the right of withdrawal under the E-commerce Law. Your order's stage always shows on its tracking page.

03When we reprint or refund

We reprint the part free, or refund if a reprint isn't possible, when:

• The part arrived broken or damaged in shipping.
• It doesn't match the order: a different material, colour, size or quantity.
• There's a clear print defect affecting its shape or use (layer separation, warping, missing sections).
• Delivery is more than 15 days late because of us.

04How to request it

• Contact us within 3 days of delivery with the order number and clear photos of the part and packaging.
• We reply within two business days, and only ask for the part back if needed, at our cost.
• Refunds go to the original payment method within 14 days of approval; your bank may take a few extra days to show it.

05Not covered

• Errors in the file itself: wrong units or size, walls too thin to print, or a design that can't take the intended use.
• Natural layer lines and slight colour differences from the screen.
• Damage from misuse, or exposing the part to heat beyond its material's limits.

06Delivery fees

Delivery fees are refunded in full when you cancel before shipping, and whenever the mistake is ours.

07Contact

email support@sitmaai.com, or customer service WhatsApp and phone +966 59 687 3617.